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Shipping & Handling
Where do you ship?
Elements Concept can ship to all cities in Indonesia. For international shipping inquiries please contact us.
How can I track my package?
We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account. Once on the Order History tab in My Account, click on the order number and you will see tracking information for each item in your order that is marked as 'Shipped.' If you do not know your order number, you can locate it by looking at your order confirmation email.
Shipping & Handling Fees
Shipping and Handling fees apply to addresses in Jakarta and greater Indonesia area.
I'm missing items from my order
Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. If all of your shipments have been delivered and you are still missing items, please Contact Us immediately.
Does furniture take longer to arrive?
Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by delivery services which need to make an appointment with you for in home delivery. Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.
Special Delivery Service?
- Our Special Delivery service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.
- Special items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.
- Our special delivery service representative will contact you to schedule an appointment shortly before the arrival date.
- Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
- The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
- Please contact us at +6287718831001 or at firstname.lastname@example.org to request for Special Delivery Service. Additional charges may apply in addition of your shipping and handling fee. Currently this service is only applicable to JABODETABEK area.
How do I receive my Special Delivery Service?
You’ll receive an email from us with tracking information about your item.
Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.
Some things to know:
- Items will not be delivered without an appointment.
- Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
- Please make sure an adult 18 or older will be home to receive the items.
- Please consider that there will be 2 to 3 hours grace period from scheduled appointment of delivery time to anticipate for traffic.
- Additional fees will be charged for missed appointments and last-minute changes to appointments.
Do I need to do anything before my delivery appointment?
Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear.
The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.
Should I inspect my item?
Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.
If you do see any damage or quality issues:
- You have the right to refuse the item.
- Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it’s more than likely we won’t be able to issue a refund or replace the item.
- Call us at +6287718831001 or at email@example.com and we’ll help resolve the issue.
How long will it take for my order to arrive?
For Free Shipping and Handling in Jabodetabek area, your items will arrive between 3-5 business days. Additional charges may apply for request to expedite the shipment.
For other locations, the shipping time may vary depending on the locations. We will notify you once we have ship the items and estimate the arrival date.
For any requests or information, please contact us at +6287718831001 or at firstname.lastname@example.org